Shipping & Logistics

Do you offer free shipping?

Bundles purchased on our website ship free using the coupon code COMBOFREE at checkout.

How long does delivery take?

Delivery times vary depending on your region and selected shipping method.

Can I track my order?

Yes — once your order ships, you’ll receive a tracking number to follow your package.

Sales & Distribution

Can I customize my order with different flavors?

Yes! If you’d like to mix flavors in your order, reach out to us via direct message on Instagram or TikTok before placing your order.

Can I become a distributor?

We’d love that! Reach out via Instagram or TikTok and we’ll walk you through the details. You can also find us on Faire for wholesale pricing.

Are there any promotions?

Current promotions are posted on our social media. Follow us so you don’t miss any!

How do I find out about new products or flavors?

Follow us on Instagram and TikTok — that’s where we announce new products, flavors, and exclusive deals first.

Customer Service

Do you accept returns?

We accept returns for products with manufacturing defects only. You must notify us within 3 days of receiving your order, and the product must contain more than 70% of its original contents. Contact us via Instagram or TikTok to start the process.

Where can I contact you?

Reach us on Instagram at @soymichelero or TikTok at @soymichelerousa — we’re always available to help.

Product

How long does the product last?

Our products have a one-year shelf life. We recommend refrigerating after opening.

What flavors are available for Michelada Mix?

Available flavors: Original and Cucumber.

What flavors are available for Drink Mixer?

Available flavors: Mango, Cubana, and Blueberry.

Can I use Soy Michelero Mix in drinks other than micheladas?

Absolutely! It’s perfect for micheladas, margaritas, Italian sodas, and any drink — with or without alcohol.

What’s the difference between Michelada Mix and Drink Mixer?

Michelada Mix is tomato-based, specially crafted for micheladas and Bloody Marys. Drink Mixer is a fruit concentrate that works across a wider range of drinks — margaritas, Italian sodas, or anything you want to give a fruity twist, with or without alcohol.

What’s the best way to use Soy Michelero products?

Rim your glass with our rimmer sauce and powder, add ice, pour in your Soy Michelero Mix of choice, then top with your favorite drink. Swap beer for sparkling water for a great non-alcoholic option.